RETURNS

TO RETURN A ITEM SIMPLY DOWNLOAD AND FILL THE RETURN FORM (DOWNLOAD HERE) AND SEND IT WITH THE UNWANTED ITEM(S) BACK TO US WITHIN 15 DAYS FROM THE DAY YOU RECEIVE YOUR PACKAGE. THE ITEM MUST BE IN PERFECT CONDITIONS AND IS SUBJECT TO INSPECTION TO VERIFY THAT IT IS NOT USED, DAMAGED, WORN OR WASHED; ITEM TAG HAS TO BE STILL APPLIED TO THE GARMENT.

YOU WILL BE NOTIFIED BY E-MAIL WHEN WE HAVE RECEIVED. REFUNDS WILL BE GIVEN AS STORE CREDIT OR USING THE SAME PAYMENT METHOD USED TO MAKE THE PURCHASE.

SALE ITEMS ARE NON-RETURNABLE, UNLESS FAULTY. ORIGINAL SHIPPING CHARGES AND INTERNATIONAL DUTIES/TAXES ARE NON-REFUNDABLE. 

 

EXCHANGES

IF YOU WANT TO MAKE A EXCHANGE, WE RECOMMEND YOU TO PLACE A NEW ORDER FOR THE SIZE/STYLE THAT YOU NEED, AS WE CANNOT PLACE ANY ITEMS ON HOLD AND REQUEST A REFUND FOR YOUR ORIGINAL ORDER BY FILLING OUT THE FORM IN THE RETURN SECTION ABOVE.

 

DAMAGES/INCORRECT ITEMS

IF YOU RECEIVE A DAMAGE OR INCORRECT ITEM, PLEASE CONTACT CUSTOMER SERVICE IMMEDIATELY. WE WILL PROVIDE A EXCHANGE OR FULL REFUND FOR DEFECTIVE ITEMS. NOTE THAT ITEMS MUST BE UNWORN, UNWASHED AND WITH ALL ORIGINAL TAGS ATTACHED.

 

SHIPPING & DELIVERY

WE CAN SHIP TO VIRTUALLY ANY ADDRESS IN THE WORLD. ALL ORDERS ARE SHIPPED WITHIN 48 HOURS ON WEEKDAYS (WE ARE CLOSED ON WEEKENDS), UNLESS OTHERWISE SPECIFIED IN THE ITEM DESCRIPTION. ONCE YOUR ORDER HAS SHIPPED, YOU WILL RECEIVE AN EMAIL CONFIRMATION OF SHIPMENT THAT INCLUDES A TRACKING NUMBER AND LINK/CARRIER TO TRACK YOUR PARCEL.

WE SHIP ALL ORDERS FROM SPAIN. STANDARD SHIPPING FOR EUROPEAN ORDERS TYPICALLY ARRIVE IN 3-10 BUSINESS DAYS, INTERNATIONAL ORDERS ARRIVE WITHIN 2-3 WEEKS FROM LEAVING OUR WAREHOUSE. 

POSTAGE COSTS WILL BE CALCULATED AUTOMATICALLY AT CHECKOUT BASED ON YOUR SHIP-TO LOCATION AND PRODUCT TYPE.

FOR COSTUMERS OUTSIDE EUROPE, PLEASE NOTE THAT ALL APPLICABLE CUSTOMS FEES, TAXES AND DUTIES ARE THE SOLE RESPONSIBILITY OF THE CUSTOMER. CUSTOMS AUTHORITIES REQUIRE THAT WE STATE THE VALUE OF THE ORDER DIRECTLY ON YOUR PACKAGE. IT IS AT THE SOLE DISCRETION OF CUSTOM AGENTS TO RELEASE YOUR PACKAGE. CUSTOM AGENTS MAY DELAY DELIVERY OF SOME PACKAGES.IF YOU REFUSE YOUR SHIPMENT OR ARE UNABLE TO RETRIEVE YOUR PACKAGE, YOU'RE RESPONSIBLE FOR THE ORIGINAL SHIPPING CHARGES AND ANY IMPORT DUTIES/TAXES THAT ARE INCURRED AND THE COST OF THE RETURNING PACKAGE TO OUR WAREHOUSE. THE AMOUNT WILL BE DEDUCTED FROM YOUR REFUND.